Products Recall Companies
The U.S. Consumer Product Safety Commission’s Office of Compliance is aware of the following organizations, listed alphabetically, that have assisted firms with their development and implementation of product safety recalls. The CPSC does not approve, certify or endorse any of these organizations. Other organizations not listed may also exist and can assist a company in product recall development and implementation. An outside firm is not required to undertake a product safety recall. Last updated 02/15/2005
Recall Information Companies, Toll Free 800/866/877 Services/Call Centers, Product Repair/Destruction Services
ACCENT Mailing
Troy Stout
645 Park East Blvd. Ste 7
New Albany, IN 47150
(812) 941-1112 – telephone
(812) 941-9693 – fax
tstout@accentmailing.com
www.accentmailing.com
Analytics Incorporated
Richard W. Simmons
18732 Lake Drive East
Chanhassen, MN 55317
(952) 404.5703 – telephone
(952) 404.5758 – fax
rsimmons@analytics-inc.com
www.analytics-inc.com
Americall Group, Inc. (Formerly Business Response, Inc.)
Don Kornblet or Matt Schneider
1100 Corporate Square Drive
St. Louis, MO 63132
(314) 213-7800 – telephone
(314) 213-3205 – fax
dkornblet@americallgroup.com
mschneider@americallgroup.com
www.americallgroup.com
Carolina Logistics Services (CLS)
Ashley Kerman
2601 Pilgrim Ct.
Winston-Salem, NC 27106
(336) 631-7638 – telephone
(336) 631-8604 – fax
Ashley.kerman@inmar.com
www.carolinasupplychainservices.com
Conigliaro Industries, Inc.
Gregory Conigliaro
701 Waverly Street
Framingham, MA 01702
(508) 872-9668 – telephone
(508) 653-6672 – fax
greg@conigliaro.com
www.conigliaro.com
Consumer Safety Associates
William Kitzes
4501 NW 25th Way
Boca Raton, FL 33434
(561) 241-1900 – telephone
(561) 241-1903 – fax
kitzes@productsafety.com
www.productsafety.com
Convergys
Teresa Williams
4600 Montgomery Road
Cincinnati, OH 45212
(513) 458- 1300 – telephone
(513) 458- 1315 – fax
Teresa.Williams@convergys.com
http://www.convergys.com/
Fox International
Alan Goldweber
23600 Aurora Road
Bedford Heights, Ohio 44146
(440) 439-8500 – telephone
(440) 439-8876 – fax
agoldweber@fox-international.com
www.foxadvantage.info
FreeEats.com, Inc.
Gabriel S. Joseph III
13800 Coppermine Road
Herndon, VA 20171
(703) 234-2200 – telephone
(703) 234-5858 – fax
gjoseph@FreeEats.com
www.FreeEats.com
IntelliTarget Marketing
Ann Hammond-Ritzmann,
Director of National Sales
Eugene Meyers, Vice-President
740 Downtowner Plaza
Coshocton, OH 43812
(800) 686-4486 (x229 / x209) – telephone
(740) 295- 3581 – fax
aritzmann@itmmarketing.com
emeyers@itmmarketing.com
www.itmmarketing.com
Interact Services
Jeff Gillespie
15000 – Woodinville-Redmond Road – B-800
Woodinville, WA 98072
(425) 424-7555 – telephone
(425) 424-3975 – fax
jeffg@interactservices.com
www.interactservices.com
International Outsourcing Services
David Minkoff
P.O. Box 127
Riverton, NJ 08077
(856) 665-1925 – telephone
(856) 665-9505 – fax
dminkoff@iosnet.com
Lexitel Communications
Jerry Stabler
5849 Okeechobee Blvd., Suite 201
West Palm Beach, Florida, 33417
(877) 248-0086 – telephone
(800) 725-2908 – fax
sales@lexitelcom.com
www.lexitelcom.com
Marsh Risk Consulting
Product Recall Services
Katherine A. Cahill
1166 Avenue of the Americas
New York, NY 10036
(212) 345-3036 – telephone
(212) 345-1361 – fax
Katherine.A.Cahill@marsh.com
Marsh Risk Consulting
Product Recall Services
Alan H. Schoem
1255 23rd Street, N.W.
Suite 400
Washington, D.C. 20037
202-263-6783
202-263-6890
Alan.H.Schoem@marsh.com
www.marshriskconsulting.com
Modern Marketing Concepts, Inc.
Dan Babcock
140 Washington Ave.
Post Office Box 7429
Endicott, NY 13760
(607) 674-7473, ext. 3307 – telephone
(607) 786-8308 – fax
dbabcock@mmcweb.com
Nelix, Inc.
Adam O’Hare
1340 Remington Road, Suite J
Schaumburg, IL 60173
(847) 704-9400 ext. 405 – telephone
(888) 217-0175 – fax
adam@nelix.com
http://www.nelix.com
Newgistics, Inc.
Jonathan Dampier
2700 Via Fortuna, Suite 300
Austin, TX 78746
(877) 860-5997 – telephone
(512) 225-6010 – fax
NNC Group
Recall Services Division
Brian Williams
2670 Executive Dr.
Indianapolis, IN 46241
(317) 636-9826 – telephone
(317) 636-9827 – fax
brianwilliams@nncgroup.com
http://www.recallexperts.com
OKS-Ameridial Worldwide
Dan Werner
4535 Strausser Street NW
North Canton, OH 44720
(866) 671-0778 – telephone
(917) 464-8286 – fax
dwerner@oksameridial.com
PFSweb
Laura Osborne
500 North Central Expressway, Suite 5
Plano, Texas 75074
(888) 330-5504 – telephone
(972) 509-7813 – fax
losborne@pfsweb.com
www.pfsweb.com
Poorman-Douglas Corporation
Cameron Azari
10300 SW Allen Blvd.
Beaverton, OR 97005-4833
(503) 350-5915 – telephone
(503) 350-5890 – fax
cameron.azari@poorman-douglas.com
http://www.poorman-douglas.com
Prairie Systems
Consumer Recall Services
7200 World Communications Drive
Omaha, NE 68122
(800) 888-3151 – telephone
recall@prairiesys.com
www.prairiesys.com
Pro Active Solutions
Lou Fyda or Nelly Romano
284 E Lies Road
Carol Stream, IL 60188
630-315-2500 – telephone
630-315-2503 – fax
louf@pro-activesolutions.net
nellyr@pro-activesolutions.net
www.pro-activesolutions.net
Quality Corrections & Inspections – East Coast
Mark Shaw
611 Baker Lane
Duncansville, PA 16635
(814) 696-3737 – telephone
(814) 696-3734 – fax
mark_shaw@qualitycorrections.com
www.qualitycorrections.com
Randy Burk
882 American Pacific Dr., Suite A
Henderson, NV 89014
(702) 719-2322 – Telephone
(702) 719-2529 – Fax
randy_burk@qualitycorrections.com
www.qualitycorrections.com
Recall Management Inc.
Kenneth R. Van Hook
9154 Will Clayton Parkway
Humble, TX 77338
(281) 548- 2424 – telephone
(281) 548- 3535 – fax
Sales@asps.com
www.recallmanagement.com
David Schmeltzer
Consumer Product Safety Consultant
7316 Wisconsin Avenue, Suite 214
Bethesda, MD 20814
(301) 656-8377 – telephone
(301) 907-9117 – fax
DSchmeltzer@aol.com
Signius Communications
Tamara Caponegro
345 Witherspoon Street
Princeton, NJ 08542
(609) 921-7450 – telephone
(609) 921-7632 – fax
tamara.caponegro@signius.com
www.signius.com
Solve Interactive
Mike Kompar
33 West First St., Suite 220
Dayton, OH 45402
(937) 226-7700 – telephone
(937) 604-3802 – mobile
(937) 226-7712 – fax
mikek@solveinteractive.com
http://www.solveinteractive.com
Strat@comm, Inc.
Don Shipley
One Thomas Circle NW, Tenth Floor
Washington, DC 20005
(202) 289- 2001 – telephone
(202) 289- 1327 – fax
dshipley@stratacomm.net
www.stratacomm.net
Strong Recall Services
Scott Danner
6264 Crooked Creek Road
Norcross, Georgia 30092
(770) 409-1500 – telephone
(770) 409-1449 – fax
Service@RecallServices.com
www.StrongEnvironmental.com
Sydcor Enterprises, LLC.
Rose Neas
9701 Metric Blvd., Ste. 200
Austin, TX 78758
(512) 334-1000 – telephone
(512) 334-1001 – fax
rneas@sydcor.com
www.sydcor.com
TMP Worldwide Direct
Jeremy Borouchoff
7800 W. Brown Deer Rd.
Milwaukee, WI 53223
(800) 697-4868, Ext. 6170 – telephone
(414) 918-6178 – fax
jeremy.borouchoff@tmp.com
www.tmpwdirect.com
Torcom
Elin Torvik
25 Kessel Court, Suite 107
Madison, WI 53711
(608) 276-0742 – telephone
(608) 275-6553 – fax
elin@torcom.com
http://www.torcom.com/
Wessan Interactive
Kevin Schaaf
3033 No. 93rd Street
Omaha, NE 68134
(402) 572-8200, ext. 405 – telephone
(402) 572-7244 – fax
kschaaf@wessan.com
www.west.com
West Teleservices Corporation
George W. Smith
99 Railroad Station Plaza, Suite 208
Hicksville, NY 11801
(516) 937-6500 – telephone
(516) 942-5742 – fax
www.west.com
Winning Connections
Brad Chism
317 Pennsylvania Avenue SE
Washington, DC 20003
(202) 544-5910 – telephone
(202) 544-6039 – fax
bc@winningconnections.com
www.winningconnections.com
Xpedite Systems
Barry Echavarria
75 Second Ave, Suite 420
Needham, MA 02494
(781) 726- 6585 – telephone
(781) 726- 6595 – fax
b.echavarria@expedite.com
www.xpedite.com
Toll Free 800/866/877 Services/Call Centers
AT&T: 1-800-222-0400
ATS: 1-800-741-0014
MCI: 1-800-950-5555
Sprint: 1-800-877-2000
AmeriTel
Barry Adams
8218 Old Federal Road
Montgomery, AL 36116
(334) 260-8222 – telephone
(334) 260-9543 – fax
badamsameritel@knology.net
www.ameritel800.com
Answernet Network
Tamara Caponegro
345 Witherspoon Street
Princeton, NJ 08542
(609) 921-7450 – telephone
(609) 921-7632 – fax
tamara.caponegro@signius.com
www.answernetnetwork.com
BridgeDialog, LLC
Keith Weisz
8500 W. 110th Street – Suite 600
Overland Park, KS 66210
(913) 234-8024 – telephone
(913) 234-8080 – fax
kweisz@bridgedialog.com
Patriot Communications
David P. Gregitis
Three Glenhardie Corporate Center
1265 Drummers Lane, Suite 106
Wayne, PA 19087
(610) 225-0131 – telephone
(610) 687-3835 – fax
dgregitis@patriotllc.com
www.patriotllc.com
Spherix
Roger Morrell
12051 Indian Creek Court
Beltsville, MD 20705
(301) 419-7903 – telephone
(301) 210-4909 – fax
rmorrell@spherix.com
www.spherix.com
TeleSpectrum, Inc.
Scott Karlin
1000 Chesterbrook Blvd, Suite 110
Berwyn, PA 19312
1-888-878-7400, x 5638 – telephone
(610) 699-5700 – fax
skarlin@telespectrum.com
www.telespectrum.com
Tellinfo, Inc.
Gerrit V Lydecker Jr.
20390 Town Center Lane
Suite 6A
Cupertino, CA 95014
(323) 650-7177 – telephone
(323) 650-2877 – fax
glydecker@tellinfo.com
www.tellinfo.com
XTel Communications
Liz Sorino
9 East Stow Road
Suite F
Marlton, NJ 08053
800-438-9835, ext. 303 – telephone
(800) 596-8799 – fax
LSorino@xtel.net
Product Repair, Removal, Destruction
Chemtron Corp. (Product Destruction Services)
Michael P. Guenther
35850 Schneider Ct.
Avon, Ohio 44011
(440)-933-6348 – telephone
(440)-933-9500 – fax
mguenther@chemtron-corp.com
www.chemtron-corp.com
Huffy ServiceFirst (Product Repair Services)
Lisa Sickinger
Director, Business Development
(800) 952-3687 Ext. 6294 – telephone
(937) 384-6316 – fax
lisa_sickinger@servicefirst.com
www.servicefirst.com
RQA, Inc. (Product Removal Services)
William Platt, Director Retrieval Services
7900 S. Cass Ave.
Darien, IL 60561
(630) 512-0011 ext. 215 – telephone
(630) 512-0014 – fax
w.platt@rqa-inc.com
www.rqa-inc.com
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